Operations Manager

Job Description

• Develop/review and evaluate operations systems including product handling, storage requirements, processes for receiving products, equipment utilization, inventory management & dispatch, etc.
• Constantly communicate and enforce operating policies to members of staff
• Have oversight of the purchase, storage, dispatch of all scrap batteries between stores and loading out to Factories and ensures proper reporting and documentation.
• Manage the Engineering department in sorting of scrap for reusable batteries for upgrade and resale as fairly used.
• Work with the engineering department in provision of Installation and after sales services to customers.
• Work with Customer Care, in customer management, aftersales services and conflicts resolution
• Manage relationship with key operations vendors.
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure that all inbound and outbound products are properly inspected, stored and dispatched other outlets and that the documentation is done accurately.
• Work with Inventory on stock management to know the products with highest demand rate and restocking processes.
• Have oversight of the movement of products amongst our sales outlets.
• Manages the aftersales, in relation to products returned by customers with the Sales Officer, Customer Care and Engineering Department.
• Serve as primary point of contact when there are customer issues related to product quality, customer service, or accidents and mishaps on-site.
• Oversees the logistics on prompt delivery of products and services, vehicle repairs and maintenance, documentation and advise on trip cost and reporting, etc.
• Review all operational invoices and ensure they are duly approved by Management before submitting to Accounts for payment.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Forecast requirements; prepare monthly operational budget for departments; schedule expenditures; analyze variance; initiating corrective actions
• Assist with developing company working policy in line with industry/company goals.
• Assist with recruitment of staff, selection, training in accordance to roles requirements and responsibilities.