Outsourcing Manager

Key Responsibilities;

• Coordinate the outsourcing of HR functions such as recruitment, benefits administration advisory, and advice on employee training to external Clients.
• Collaborate with internal HR teams to define outsourcing needs, requirements, and expectations.
• Negotiate contracts and service level agreements (SLAs) with outsourcing Clients, ensuring alignment with company objectives and budgetary constraints.
• Monitor and track Client’s performance against SLAs, addressing any issues or concerns in a timely manner.
• Manage the onboarding process for new outsourcing Clients, including providing necessary documentation and training.
• Prepare regular reports and updates for management on outsourcing activities, performance metrics, and cost analysis.

Qualifications:

• BSc or HND in human resources, business administration, or related field.
• Previous experience in HR outsourcing coordination or related roles is preferred.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and HR management software.
• Certification in HR (e.g., SHRM-CP, PHRI, CIPM) is a plus.