Account Support Associate

Job Description:

Globacom, a leading telecommunications company in Nigeria, is seeking a motivated and independent Account Support Associate to join our team in Ibadan. This is an entry-level position ideal for individuals with at least 1 year of experience in a similar role.

Responsibilities: 1. Provide support to the account management team in handling client inquiries and addressing customer concerns. 2. Assist in managing client accounts, including processing orders, tracking shipments, and ensuring timely delivery of products and services. 3. Collaborate with internal teams such as sales, marketing, and operations to ensure seamless customer experience. 4. Analyze customer data and trends to identify opportunities for upselling and cross-selling. 5. Prepare reports and presentations for client meetings, highlighting key metrics and findings. 6. Manage CRM systems and databases to maintain accurate and up-to-date client information. 7. Assist in developing strategies to improve customer retention and satisfaction. 8. Stay updated on industry trends and market developments to provide valuable insights to clients.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Proven experience in customer service or account management. 3. Strong communication and interpersonal skills. 4. Excellent decision-making and problem-solving abilities. 5. Creative thinking and analytical mindset. 6. Ability to work independently and as part of a team. Benefits: - Gym membership - Disability insurance - Paid Time Off (PTO)

Working Environment: At Globacom, we believe in aligning work with a greater purpose, contributing to a meaningful mission. Our team is committed to delivering exceptional service to our clients while fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Globacom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome candidates from all backgrounds to apply for this position.

Deadline to apply: June 27, 2024

If you meet the requirements and are excited to join a dynamic team in a fast-paced industry, we encourage you to apply for the Account Support Associate position at Globacom in Ibadan.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.