Account Support Specialist

Job Description:

Julius Berger Nigeria is seeking a driven and dedicated Account Support Specialist to join our team in Lagos. As an Associate Level role, the Account Support Specialist will be responsible for providing support to the account management team in managing client accounts, building relationships with key clients, and ensuring customer satisfaction.

Responsibilities: 1. Support the account management team in managing client accounts and relationships. 2. Assist in developing strategies to retain and grow existing accounts. 3. Handle client inquiries and provide timely and effective responses. 4. Coordinate with internal teams to ensure timely delivery of services to clients. 5. Prepare reports and presentations for client meetings. 6. Assist in identifying new business opportunities within existing accounts. 7. Collaborate with sales teams to support new client acquisition efforts. 8. Provide creative solutions to client challenges and issues. 9. Assist in managing client contracts and agreements. 10. Conduct regular client satisfaction surveys and feedback sessions. 11. Develop strong relationships with clients and act as a trusted advisor.

Requirements: 1. 2+ years of experience in account management or customer support. 2. Bachelor's degree in Business Administration or related field. 3. Strong communication and interpersonal skills. 4. Creativity in problem-solving and client relationship management. 5. Ability to effectively manage people and work in a team environment. 6. Proven track record of building and maintaining client relationships. 7. Ability to work in a fast-paced environment and meet tight deadlines. 8. Proficiency in Microsoft Office suite. 9. Experience in the construction or engineering industry is a plus.

Benefits: 1. Free food provided at the office. 2. Paid Time Off (PTO) for vacation and personal leave. 3. Relocation allowance for eligible candidates.

Working Environment: At Julius Berger Nigeria, we pride ourselves on building strong connections with our team members and treating colleagues like an extended family. We provide a supportive and collaborative work environment where every team member is valued for their contributions.

Deadline to Apply: Interested candidates should apply by 2024-05-13.

Equal Opportunity Statement: Julius Berger Nigeria is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.