Call Center Officer

Job Description:

As a Call Center Officer at KPMG Nigeria, you will be responsible for handling incoming and outgoing calls in a professional and customer-friendly manner. You will be the first point of contact for customers seeking assistance or information about our products and services. Your primary responsibilities will include:

- Answering and making phone calls to assist customers with inquiries, requests, and complaints - Providing information about products, services, and promotions - Resolving customer issues and escalating complex problems to the appropriate department - Maintaining accurate and detailed records of all customer interactions - Following up with customers to ensure their needs have been met - Handling a high volume of calls in a timely and efficient manner

Requirements:

- Excellent communication skills, both verbal and written - Strong customer service skills with a friendly and professional demeanor - Ability to multitask and prioritize tasks effectively - Proficient in Microsoft Office applications - High school diploma or equivalent - Ability to work in a fast-paced environment and adapt to changes quickly

Personality Traits: Resourceful, energetic

Soft Skills: Time management, problem-solving

Benefits:

- Paid Time Off (PTO) - Free food - Disability insurance

Working Environment:

At KPMG Nigeria, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. As a Call Center Officer, you will have the opportunity to work with a talented team in a collaborative and supportive environment.

Equal Opportunity Statement:

KPMG Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.