Call Center Officer - Work from home

Job Description:

TotalEnergies is seeking a passionate and reliable Call Center Officer to join our team in Ibadan, NG. As a Work from Home Call Center Officer, you will be responsible for providing excellent customer service through phone calls, emails, and other forms of communication. You will work closely with customers to address their inquiries, resolve issues, and provide information about our products and services.

Responsibilities: 1. Handle incoming and outgoing calls in a professional and courteous manner. 2. Respond to customer inquiries, complaints, and requests promptly and accurately. 3. Process orders, returns, and refunds as needed. 4. Maintain a high level of product knowledge to effectively assist customers. 5. Collaborate with other departments to escalate and resolve complex issues. 6. Keep accurate records of all customer interactions and transactions. 7. Meet and exceed customer satisfaction goals and performance metrics. 8. Continuously seek opportunities for innovation and creativity in customer service.

Requirements: 1. 3+ years of experience in a customer service or call center role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM software. 6. Passionate about providing exceptional customer service. 7. Reliable, with a strong work ethic and commitment to excellence. 8. Demonstrated innovation and creativity in previous roles. 9. A quiet and distraction-free workspace at home. 10. High-speed internet connection and a reliable computer.

Benefits: - Training & professional development opportunities - Disability insurance - Company transportation for meetings or events

Working Environment: At TotalEnergies, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our work from home Call Center Officers are expected to embody this commitment to excellence in their daily interactions with customers and colleagues.

Deadline to Apply: 2024-05-13

Equal Opportunity Statement: TotalEnergies is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.