Chat Support Representative - Work from home

Job Description:

KPMG Nigeria is seeking a dedicated and driven Chat Support Representative to work from home in Abuja. As an Associate level position, the ideal candidate will have at least 2 years of experience in a customer service or support role.

Responsibilities: - Responding to customer inquiries and issues via chat in a timely and professional manner - Providing accurate information and solutions to customers while maintaining a positive and helpful attitude - Troubleshooting technical issues and escalating to the appropriate department when necessary - Documenting customer interactions and feedback for improvement purposes - Collaborating with team members to improve overall chat support processes and procedures - Ensuring high levels of customer satisfaction by meeting or exceeding service level agreements - Adhering to company policies and procedures at all times

Requirements: - Minimum of 2 years of experience in a customer service or support role - Proficient written communication skills with a keen attention to detail - Ability to work independently and manage time effectively in a remote work environment - Strong problem-solving skills and the ability to think critically under pressure - Excellent leadership skills and the ability to collaborate effectively with team members - Proficiency in using chat support software and CRM systems - Bachelor's degree in a related field is preferred, but not required - Driven and dedicated personality traits are a must

Benefits: - Profit sharing opportunities - Remote work flexibility - Paid Time Off (PTO) for vacation and personal days - Opportunities for career growth and development within the company

Working Environment: At KPMG Nigeria, we prioritize quality in all aspects of our work, products, and services. Our team members are dedicated to providing exceptional customer support and maintaining high standards of excellence in everything we do.

Equal Opportunity Statement: KPMG Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to Apply: Interested candidates are encouraged to apply by July 1, 2024. We look forward to welcoming driven and dedicated individuals to our team of Chat Support Representatives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.