Chat Support Specialist

Job Description:

TotalEnergies is seeking a dynamic and adaptable Chat Support Specialist to join our team in Ibadan, NG. As a Chat Support Specialist, you will be responsible for providing efficient and professional support to our customers through chat communication channels. This is an entry-level position, perfect for someone with no prior experience but a willingness to learn and grow in a fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide assistance through chat communication channels - Identify and escalate customer issues to the appropriate department - Keep accurate records of customer interactions and transactions - Provide feedback and suggestions for improving customer experience - Collaborate with other team members to ensure seamless customer support - Stay up-to-date on product information and company policies

Requirements: - High school diploma or equivalent - Strong communication skills - Ability to work in a fast-paced environment - Adaptable and energetic personality traits - Soft skills in innovation and people management - Proficiency in basic computer skills - Ability to multitask and prioritize tasks efficiently

Benefits: - Remote work flexibility - Profit sharing - Vision insurance - Opportunities for growth and advancement within the company

Working Environment: At TotalEnergies, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to provide the best possible support and assistance to our customers. We value open communication, innovation, and a positive work environment.

Equal Opportunity Statement: TotalEnergies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, or disability.

Deadline to Apply: Please submit your application by July 1, 2024, to be considered for the Chat Support Specialist position at TotalEnergies. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.