Remote Client Relations Associate

Job Description:

We are looking for a dynamic and driven Remote Client Relations Associate to join our team at Hilton in Lagos, NG. As a Remote Client Relations Associate, you will be responsible for building and maintaining strong relationships with our clients through various communication channels. This role requires a high level of adaptability and motivation to excel in a remote working environment.

Responsibilities: - Communicate with clients through phone calls, emails, and virtual meetings to address their inquiries and concerns - Provide exceptional customer service by actively listening to clients and offering solutions to meet their needs - Collaborate with internal teams to ensure client satisfaction and resolve any issues in a timely manner - Analyze client feedback and trends to make recommendations for improvements in our client relations strategies - Innovate new ways to engage with clients and enhance their overall experience with our company - Manage client accounts and maintain accurate records of interactions and transactions - Assist with generating reports and presentations for client meetings

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 2 years of experience in client relations or customer service role - Strong communication and interpersonal skills - Ability to work independently and effectively in a remote setting - Proven track record of building and maintaining client relationships - Excellent analytical skills and attention to detail - Innovative mindset with a passion for exceeding client expectations - Proficiency in Microsoft Office and CRM software - Adaptable and motivated to succeed in a fast-paced environment

Benefits: - Medical coverage - Paid sick leave - Travel & spending expenses - Opportunities for professional development and advancement within the company

Working Environment: At Hilton, we believe in aligning work with a greater purpose, contributing to a meaningful mission of providing exceptional hospitality services to our clients. As a Remote Client Relations Associate, you will have the opportunity to make a positive impact on our clients' experiences while working towards a common goal with a supportive team.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.