Client Relations Representative

Job Description:

Kuda Bank is seeking a Client Relations Representative to join our team in Ibadan, Nigeria. As a Client Relations Representative, you will be responsible for managing relationships with our clients, ensuring their needs are met and providing exceptional customer service. This role is perfect for a resourceful and motivated individual who excels at persuasion and analysis.

Responsibilities: - Build and maintain strong relationships with clients, acting as the main point of contact for all their inquiries and needs - Provide timely and accurate information to clients regarding our products and services - Identify opportunities to upsell or cross-sell additional products to clients - Analyze client feedback and data to identify trends and make recommendations to improve customer satisfaction - Collaborate with other departments within the company to address client issues and ensure a seamless customer experience - Keep detailed records of client interactions and transactions - Stay up-to-date on industry trends and competitors to provide clients with relevant information

Requirements: - Excellent communication and interpersonal skills - Strong analytical skills with the ability to interpret data and make recommendations - Ability to build strong relationships with clients and colleagues - Resourceful and motivated with a passion for customer service - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Experience in a client-facing role is a plus but not required

Benefits: - Company-provided equipment - Travel and spending expenses covered - Parental leave benefits - Opportunity to grow within the company and learn new skills

Working Environment: At Kuda Bank, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work with a diverse team of talented individuals who are passionate about making a difference in the financial industry.

Equal Opportunity Statement: Kuda Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse work environment for all employees.

Deadline to Apply: May 31, 2024

Don't miss out on this exciting opportunity to join the Kuda Bank team as a Client Relations Representative. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.