Client Service Assistant - Work from home

Job Description:

Nestlé is seeking a motivated and detail-oriented Client Service Assistant to join our team in Ibadan, NG. This is a full-time, work-from-home position at the Associate Level, requiring at least 2 years of relevant experience. The ideal candidate will possess a strong work ethic, be reliable, and have excellent problem-solving skills.

Responsibilities: - Manage client inquiries via phone, email, and social media, providing exceptional customer service at all times - Assist clients with product information, order placement, and issue resolution - Coordinate with internal departments to ensure timely and accurate fulfillment of client orders - Maintain client records and keep accurate track of communication history - Identify and escalate potential issues to the appropriate team members - Collaborate with teammates to achieve team goals and deliver outstanding service to clients - Continuously look for ways to improve processes and enhance the overall client experience - Other duties as assigned by the supervisor

Requirements: - Bachelor's degree in Business Administration or related field preferred - 2+ years of experience in client service or a similar role - Strong communication skills, both written and verbal - Ability to work independently and efficiently in a remote setting - Proficiency in Microsoft Office suite and CRM software - Team player with a positive attitude - Proven problem-solving skills and attention to detail - Ability to multitask and prioritize in a fast-paced environment

Personality Traits: - Reliable - Hardworking

Soft Skills: - Teamwork - Problem-solving

Benefits: - Gym membership - Free food - Paid Time Off (PTO)

Working Environment: At Nestlé, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We prioritize a collaborative and supportive work environment where all team members are valued for their contributions.

Equal Opportunity Statement: Nestlé is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.