Client Service Manager

Job Description:

TotalEnergies is seeking a motivated and passionate Client Service Manager to join our team in Lagos, NG. As a Mid-to-Senior Level professional with at least 8 years of experience in client servicing, you will be responsible for managing and overseeing all client relationships within the company.

Responsibilities: - Act as the main point of contact for all client inquiries, concerns, and requests - Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty - Collaborate with internal teams to ensure seamless delivery of products and services to clients - Analyze client feedback and data to identify areas for improvement and develop strategies to enhance the client experience - Proactively address potential issues and resolve any client complaints in a timely and effective manner - Monitor client accounts and track key performance indicators to ensure targets are met - Provide regular reports and updates to senior management on client performance and satisfaction - Work closely with the sales team to identify new business opportunities and upsell to existing clients

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in client servicing or account management, preferably in the energy industry - Strong analytical skills and the ability to interpret data to drive decision making - Excellent communication and interpersonal skills to effectively engage with clients and internal teams - Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively - Strong problem-solving abilities and a proactive approach to resolving issues - Proficiency in Microsoft Office and CRM software

Personality traits: motivated, passionate Soft skills: analysis, cooperation

Benefits: - Free food - Company equipment - Joining Bonus

Working Environment: At TotalEnergies, we strive to align work with a greater purpose, contributing to a meaningful mission that focuses on sustainability and innovation. As a Client Service Manager, you will have the opportunity to make a real difference in the lives of our clients and the environment.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: TotalEnergies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.