Client Service Manager

Job Description:

We are seeking a dynamic and experienced Client Service Manager to join our team at Guaranty Trust Bank in Ibadan, NG. As a mid-to-senior level professional with at least 8 years of experience in client services, you will be responsible for managing and enhancing the relationships with our clients to ensure their satisfaction and long-term loyalty.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner - Develop and implement strategies to improve client retention and increase customer satisfaction - Collaborate with internal teams to ensure seamless delivery of services to clients - Monitor and analyze client data to identify trends, opportunities, and potential risks - Coordinate with the sales team to upsell and cross-sell products and services to existing clients - Lead a team of client service representatives to meet and exceed performance goals - Provide regular reports and updates to senior management on client service activities and performance

Requirements: - 8+ years of experience in client services, preferably in the banking or financial services industry - Bachelor's degree in Business Administration, Marketing, or a related field - Strong interpersonal and communication skills - Ability to work under pressure and handle challenging situations with diplomacy - Passionate about providing exceptional service to clients - Resilient and adaptable to changes in a fast-paced environment

Personality Traits: Passionate, Resilient

Soft Skills: Communication, Adaptability

Benefits: - Visa sponsorship for qualified candidates - Free food provided at the office - Travel opportunities for training and conferences - Competitive salary and benefits package

Working Environment: At Guaranty Trust Bank, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse and inclusive workplace leads to better innovation and collaboration.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Guaranty Trust Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.