Client Service Specialist

As a Client Service Specialist at Shell in Port Harcourt, NG, you will be responsible for providing excellent customer service and support to clients in the oil and gas industry. Your main duties will include managing client accounts, resolving customer inquiries and issues, and ensuring client satisfaction.

Responsibilities: - Build strong relationships with clients to understand their needs and provide personalized service - Communicate effectively with clients via phone, email, and in-person meetings - Coordinate with internal teams to address client requests and issues in a timely manner - Analyze client feedback and data to identify opportunities for improvement and growth - Develop and maintain a thorough understanding of Shell's products and services - Collaborate with sales and marketing teams to drive client engagement and retention - Prepare reports and presentations on client activities and performance

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 4 years of experience in client services or a similar role - Excellent communication and interpersonal skills - Strong analytical and decision-making abilities - Ability to work in a fast-paced environment and adapt to changing priorities - Energetic and proactive approach to problem-solving - Visa sponsorship and travel opportunities are available - Equal opportunity employer

Shell offers a supportive and inclusive working environment that encourages ongoing learning and development for personal and professional growth. In addition to competitive salary and benefits, including parental leave, you will have the opportunity to work with a dynamic team of professionals in the energy industry. Don't miss the chance to join Shell as a Client Service Specialist and make a meaningful impact on the company's success. Apply by the deadline of July 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.