Client Support Manager - Work from home

Job description:

Andela is seeking a Client Support Manager to join our remote team in Port Harcourt, NG. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in client support roles.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries, concerns, and escalating issues as needed - Build strong relationships with clients to understand their needs and provide tailored support solutions - Collaborate with internal teams to ensure client satisfaction and retention - Analyze performance metrics to identify areas for improvement and implement strategies to enhance client experience - Train and mentor junior team members to ensure a high level of support for clients

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in client support roles, preferably in a remote work environment - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Excellent negotiation skills to handle client requests effectively - Hardworking and reliable personality traits - Ability to multitask and prioritize tasks effectively

Benefits: - Joining Bonus - Relocation allowance for remote work - Paid overtime opportunities - Ongoing learning and development programs for personal and professional growth

Equal Opportunity Statement: Andela is an equal opportunity employer and value diversity in our team. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-08

If you meet the requirements and are passionate about client support in a remote work setting, we encourage you to apply for the Client Support Manager position at Andela. Join our team and grow your career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.