Client Support Officer

Job Description: We are looking for a dedicated and motivated Client Support Officer to join our team at MTN in Abuja, Nigeria. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Act as the main point of contact for clients, responding to inquiries and resolving issues in a timely manner - Conduct regular check-ins with clients to ensure satisfaction and address any concerns - Provide technical support and guidance to clients on our products and services - Collaborate with internal teams to ensure seamless communication and coordination on client projects - Maintain accurate records of client interactions and transactions - Identify opportunities to upsell products or services to existing clients

Requirements: - A minimum of 2 years of experience in a client support or customer service role - Bachelor's degree in Business Administration or related field - Excellent communication skills and the ability to build strong relationships with clients - Strong decision-making skills and the ability to think innovatively - Highly motivated and reliable individual who can work independently or as part of a team - Knowledge of CRM software and Microsoft Office suite - Experience in the telecommunications industry is a plus

Personality Traits: - Motivated - Reliable

Soft Skills: - Decision-making - Innovation

Benefits: - Paid Time Off (PTO) - Parental leave - Life insurance

Working Environment: At MTN, we strive to create a working environment that sparks creativity and motivation in our employees. Our goal is to inspire greatness and provide opportunities for growth and development.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: MTN is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.