Remote Client Support Officer

Interswitch Group is seeking a motivated and resourceful Remote Client Support Officer to join our team in Abuja, NG. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: - Provide remote support to clients by responding to inquiries via phone, email, or chat - Assist clients with troubleshooting technical issues related to our products and services - Educate clients on new features and updates to enhance their experience - Collaborate with internal teams to address client needs and resolve issues in a timely manner - Maintain accurate records of client interactions and follow up as needed - Continuously innovate and improve support processes to enhance client satisfaction - Build strong relationships with colleagues, clients, and partners to foster cooperation and teamwork

Requirements: - Bachelor's degree in Business Administration, Computer Science, or a related field - Proven experience in a customer support role, preferably in a remote setting - Strong communication skills and the ability to effectively convey technical information to non-technical clients - Excellent problem-solving skills and the ability to think critically to address client needs - Proficiency in Microsoft Office and CRM software - Resourceful, hardworking, and adaptable to changing priorities - Ability to work independently and as part of a team - Innovation and cooperation are key soft skills required for success in this role

Benefits: - Vision insurance to support your health and well-being - Travel & spending expenses to reimburse you for work-related costs - Retirement plan to help you save for your future

Equal Opportunity Statement: Interswitch Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

Deadline to apply: July 1, 2024

If you meet the requirements and are ready to take on this challenging and rewarding role, we encourage you to apply to join our dynamic team at Interswitch Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.