Contact Center Assistant - Work from home

Job Description:

We are looking for a Contact Center Assistant to join our team at Fidelity Bank. This role will be a work-from-home position based in Ibadan, NG. As an Entry Level position, no years of experience are required, making it a great opportunity for individuals looking to kickstart their career in the banking industry.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional manner. 2. Providing support to customers with their banking transactions and account inquiries. 3. Assisting customers with technical issues related to online banking platforms. 4. Following up with customers to ensure their issues have been resolved to their satisfaction. 5. Collaborating with other team members to improve processes and procedures within the contact center. 6. Utilizing technology and systems to efficiently handle customer interactions.

Requirements: 1. Independent and dedicated work ethic. 2. Strong planning and organizational skills. 3. Persuasion skills to effectively communicate with customers. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Excellent verbal and written communication skills. 6. High school diploma or equivalent.

Benefits: 1. Training and professional development opportunities to enhance your skills. 2. Employee discounts on banking products and services. 3. Company equipment provided for remote work.

Working Environment: At Fidelity Bank, we foster an environment where technology is harnessed to drive innovation and efficiency. As a Contact Center Assistant, you will have the opportunity to work in a dynamic and forward-thinking organization.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.