Remote Customer Care Manager

Job Description:

Cowrywise is seeking a Remote Customer Care Manager to join our dynamic team in Abuja, NG. As a Mid-to-Senior Level position, the Remote Customer Care Manager will have a minimum of 7 years of experience in customer service or related fields.

Responsibilities: - Oversee a team of remote customer care agents, providing leadership, guidance, and support - Develop and implement customer service policies and procedures - Monitor customer interactions to ensure quality and consistency - Handle escalated customer inquiries and issues with professionalism and efficiency - Analyze customer feedback and data to identify areas for improvement - Collaborate with cross-functional teams to drive customer satisfaction and retention - Conduct regular training sessions to enhance team skills and knowledge - Provide regular performance feedback and coaching to team members - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 7+ years of experience in customer service or related fields - Proven track record of managing remote teams effectively - Strong communication and interpersonal skills - Motivated and energetic with a passion for customer care - Excellent presentation and critical thinking skills - Ability to thrive in a fast-paced, ever-changing environment - Proficiency in Microsoft Office and customer service software - Bachelor's degree in a related field (preferred) - Experience working in a FinTech or financial services industry (preferred)

Personality traits: motivated, energetic

Soft skills: presentation, critical thinking

Benefits: - Free food - Company equipment - Medical coverage - Promote work-life balance and employee well-being

Equal Opportunity Statement: Cowrywise is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 22, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply! Join us in revolutionizing the customer care experience at Cowrywise.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.