Customer Care Manager - Work from home

Job Description:

Nestlé is seeking a highly motivated and experienced individual to join our team as a Customer Care Manager. This is a full-time remote position with the opportunity to work from home. The ideal candidate for this role will have a minimum of 7 years of experience in customer service or a related field, with a proven track record of success.

Responsibilities: 1. Manage a team of customer care representatives to ensure excellent customer service delivery. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Handle escalated customer issues and provide timely resolution. 4. Monitor and analyze customer care metrics to identify areas for improvement. 5. Collaborate with other departments to coordinate responses to customer inquiries and feedback. 6. Conduct regular training sessions to enhance the skills and knowledge of the customer care team. 7. Implement processes and procedures to streamline customer care operations and increase efficiency. 8. Act as a liaison between customers and the company to ensure a seamless customer experience.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in a customer care management role. 3. Excellent communication and interpersonal skills. 4. Strong leadership and people management abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and customer relationship management (CRM) software. 7. Driven and reliable individual with a passion for customer service.

Personality Traits: Driven and reliable individuals will thrive in this role, as they will be responsible for managing a team and ensuring exceptional customer service delivery. The ability to motivate and inspire others is essential for success in this position.

Soft Skills: Strong people management skills and effective communication abilities are essential for this role. The Customer Care Manager will be responsible for leading a team and interacting with customers on a daily basis, so the ability to communicate effectively and build strong relationships is crucial.

Benefits: In addition to a competitive salary, Nestlé offers a range of benefits to its employees, including free accommodation, paid sick leave, and profit sharing opportunities. We also encourage a culture of ongoing learning and development to support personal and professional growth.

Equal Opportunity Statement: Nestlé is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to Apply: Interested candidates should submit their application by May 13, 2024, to be considered for this opportunity. We look forward to receiving your application and potentially welcoming you to our team at Nestlé.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.