Remote Customer Service Specialist

Job Description:

Procter & Gamble Nigeria is seeking a Remote Customer Service Specialist to join our dynamic team in Ibadan. As a full-time Associate Level role, the successful candidate will have at least 3 years of experience in customer service and be responsible for providing exceptional support to our customers remotely.

Responsibilities: 1. Handle customer inquiries and provide accurate information through various communication channels such as phone, email, and chat. 2. Resolve customer complaints and issues promptly and professionally. 3. Educate customers on products, services, and promotions. 4. Process orders, returns, and exchanges efficiently. 5. Monitor customer accounts and keep accurate records of interactions. 6. Collaborate with cross-functional teams to improve customer experience. 7. Stay up-to-date on product knowledge and company policies. 8. Identify opportunities for process improvements and provide feedback to management.

Requirements: 1. Independent and driven individual with a passion for customer service. 2. Demonstrated critical thinking skills to solve complex problems. 3. Ability to innovate and adapt in a fast-paced environment. 4. Excellent communication and interpersonal skills. 5. Proficiency in MS Office and customer service software. 6. Prior experience in a remote customer service role is a plus. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Company transportation provided for remote work. 2. Travel opportunities for training and conferences. 3. Free accommodation for business trips. 4. Competitive salary and benefits package.

Working Environment: At Procter & Gamble Nigeria, we foster a culture that encourages curiosity and questioning to fuel innovation and growth. We value diversity and inclusion, and provide equal opportunities for all employees to succeed.

Deadline to Apply: Interested candidates should submit their applications by May 13, 2024.

Equal Opportunity Statement: Procter & Gamble Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.