Customer Service Specialist

Job Description:

The Dangote Group is seeking a passionate and dynamic Customer Service Specialist to join our team in Lagos, NG. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Handle incoming customer inquiries via phone, email, and in-person - Resolve customer complaints and issues in a professional and timely manner - Maintain a high level of product knowledge to provide accurate information to customers - Process customer orders and assist with order tracking and logistics - Collaborate with internal teams to ensure customer satisfaction and contribute to overall business success - Proactively reach out to customers to gather feedback and improve services - Assist with administrative tasks and data entry as needed

Requirements: - 1 year of customer service experience - Resilient and independent personality traits - Strong leadership and planning skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent, Bachelor's degree preferred

Benefits: - Travel opportunities - Medical coverage - Life insurance

Working Environment: At the Dangote Group, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. You will have the opportunity to work in a collaborative and supportive environment where your ideas and contributions are valued.

Equal Opportunity Statement: The Dangote Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

Deadline to apply: 2024-05-22

If you are passionate about providing excellent customer service and are looking to start your career in a thriving company, we encourage you to apply for the Customer Service Specialist position at the Dangote Group. Join us in making a difference and delivering exceptional service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.