Remote Customer Success Associate

Responsibilities: 1. Develop and maintain strong relationships with customers through regular communication and support. 2. Handle customer inquiries and issues in a timely and professional manner, providing solutions and guidance as needed. 3. Collaborate with internal teams to ensure customer needs are met and issues are resolved efficiently. 4. Monitor customer accounts and identify opportunities for upselling or cross-selling products and services. 5. Conduct product demonstrations and training sessions for customers to enhance their experience. 6. Analyze customer feedback and data to identify trends and areas for improvement. 7. Assist in the onboarding process for new customers, ensuring a smooth transition to our platform. 8. Work closely with the sales team to support customer retention and expansion efforts. 9. Utilize project management skills to track customer success metrics and KPIs. 10. Make informed decisions to prioritize tasks and manage time effectively to meet customer expectations.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. 1+ years of experience in a customer-facing role, preferably in a technology or SaaS company. 3. Strong written and verbal communication skills. 4. Resourceful and passionate about delivering exceptional customer service. 5. Ability to make quick and effective decisions under pressure. 6. Proficient in project management tools and techniques. 7. Ability to work independently and as part of a team. 8. Comfortable working in a fast-paced and dynamic environment.

Equal Opportunity Statement: Seplat Petroleum Development is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status in compliance with applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.