Customer Success Specialist

We are looking for a dedicated and driven Customer Success Specialist to join our team at IHS Towers in Port Harcourt, Nigeria. As an Associate Level role, we require a candidate with at least 4 years of experience in a similar position.

The primary responsibility of the Customer Success Specialist is to ensure customer satisfaction and retention. This includes providing support to customers, resolving inquiries and issues in a timely manner, and maintaining positive relationships with clients. The ideal candidate will possess strong analytical and problem-solving skills to effectively address customer concerns and find solutions that meet their needs.

In addition to assisting customers, the Customer Success Specialist will also work closely with internal teams to improve processes, address customer feedback, and contribute to overall company success. This role requires a resourceful individual who can think creatively and adapt to changing circumstances.

Personality traits such as being driven and resourceful are essential for success in this role. The ability to analyze data, identify trends, and propose solutions is also crucial. We are looking for someone who is proactive, detail-oriented, and dedicated to providing exceptional customer service.

As a member of our team, you will have access to training and professional development opportunities, employee discounts, and a gym membership. Our working environment is designed to spark creativity and motivation, inspiring greatness in all of our employees.

We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. The deadline to apply for this position is July 1, 2024. If you are passionate about customer success and meet the requirements outlined above, we encourage you to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.