Customer Success Specialist

Job Description:

Cowrywise is seeking a highly motivated and experienced Customer Success Specialist to join our team in Lagos, NG. As a Customer Success Specialist, you will be responsible for ensuring that our customers have a seamless and positive experience throughout their interactions with our company.

Responsibilities: - Manage and nurture relationships with customers, ensuring their needs are met and issues are resolved in a timely and satisfactory manner - Proactively reach out to customers to gather feedback and identify areas for improvement - Collaborate with cross-functional teams to implement and execute customer success strategies - Monitor customer activity and engagement to identify opportunities for upselling or cross-selling - Provide product demonstrations and training to customers as needed - Analyze customer data and trends to identify patterns and insights that can improve the overall customer experience - Stay up-to-date on industry trends and best practices in customer success to continuously improve processes

Requirements: - Bachelor's degree in Business, Marketing, or related field - 3+ years of experience in customer success or account management - Strong communication and interpersonal skills - Confident and reliable personality traits - People management and project management soft skills - Proven track record of meeting and exceeding customer satisfaction goals - Ability to work independently and collaboratively in a fast-paced environment

Benefits: - Travel and spending expenses covered - Company transportation provided - Medical coverage for employees and their dependents

Working Environment: At Cowrywise, we strive for excellence and uphold high standards in all endeavors. We value creativity, innovation, and a strong work ethic. Our team is dedicated to delivering exceptional results and providing top-notch customer service.

Equal Opportunity Statement: Cowrywise is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.