Customer Support Assistant - Work from home

Job Description:

We are looking for a Customer Support Assistant to join our team at 9mobile. This is a full-time, work from home position based in Lagos, Nigeria. As an Associate level employee, you should have at least 2 years of experience in customer support roles.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with troubleshooting technical issues related to our products and services - Provide information about our products, services, and promotions - Escalate more complex issues to the appropriate team members - Maintain accurate records of customer interactions and transactions - Work closely with other departments to ensure customer satisfaction

Requirements: - Resilient and adaptable personality traits - Strong communication skills - Ability to think creatively and solve problems effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent - Experience in a customer support role is preferred

Benefits: - Profit sharing - Relocation allowance - Paid overtime

Working Environment: At 9mobile, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Customer Support Assistant, you will have the opportunity to grow and develop your skills in a dynamic and supportive work environment.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: 9mobile is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.