Customer Support Manager - Work from home

Job Description: Chevron Nigeria is seeking a dedicated and reliable Customer Support Manager to join our team. This is a full-time, work-from-home position based in Port Harcourt, NG. The ideal candidate will have a minimum of 6 years of experience in customer support and a mid-to-senior level of seniority.

Responsibilities: - Manage a team of customer support representatives to ensure excellent service delivery - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer complaints and provide timely and effective resolutions - Monitor team performance and provide regular feedback and coaching - Analyze customer support data and metrics to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Develop and implement customer support policies and procedures - Stay current on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer support management role - Excellent communication and interpersonal skills - Strong presentation skills - Emotional intelligence and the ability to handle challenging situations with empathy - Ability to work independently and as part of a team - Proficiency in CRM software and other customer support tools - Experience working remotely is a plus

Benefits: - Disability insurance - Paid overtime - Training & professional development opportunities

Working Environment: At Chevron Nigeria, we value a working environment that cultivates a sense of ownership and responsibility at every level. We believe in fostering a culture of collaboration, innovation, and continuous improvement.

Equal Opportunity Statement: Chevron Nigeria is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.