Customer Support Officer

Job Description:

Procter & Gamble Nigeria is seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer in Abuja, Nigeria. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a customer service or support role.

Responsibilities: 1. Provide exceptional customer support via phone, email, and in-person interactions. 2. Address customer inquiries, concerns, and complaints in a timely and professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other teams within the company to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Identify trends or issues in customer feedback and proactively address them. 7. Stay up-to-date on product knowledge and company policies to better assist customers. 8. Contribute to continuous improvement initiatives within the customer support team.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work independently and in a team environment. 4. Hardworking and resilient attitude towards challenging situations. 5. Emotional intelligence and strong negotiation skills. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Previous experience in a customer-facing role is preferred. 8. Ability to multi-task and prioritize tasks effectively.

Benefits: 1. Company transportation for eligible employees. 2. Dental insurance coverage. 3. Paid sick leave for employees to use when needed.

Working Environment: At Procter & Gamble Nigeria, we believe in leveraging data to inform decisions and drive strategic initiatives. As a Customer Support Officer, you will have access to valuable data and insights to better serve our customers and contribute to the company's success.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Procter & Gamble Nigeria is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.