Customer Support Representative

Job Description:

We are looking for a dedicated and resourceful Customer Support Representative to join our team at Nestlé in Lagos, NG. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues or inquiries they may have in a timely and professional manner.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information to customers - Keep records of customer interactions, transactions, comments, and complaints - Follow communication procedures, guidelines, and policies - Resolve customer complaints quickly and efficiently - Coordinate with other departments to ensure customer satisfaction

Requirements: - 3 years of experience in customer support or a related field - Excellent communication skills - Ability to manage multiple tasks and prioritize effectively - Strong problem-solving skills - People management skills - Cooperation and teamwork skills - Proven track record of providing excellent customer service - Bachelor's degree preferred

Benefits: - Relocation allowance - Company transportation - Paid Time Off (PTO)

Working Environment: At Nestlé, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where everyone can thrive and grow.

Equal Opportunity Statement: Nestlé is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.