Online Account Support Manager

Job Description:

Hilton is seeking a highly experienced Online Account Support Manager to join our team in Lagos, NG. As the Online Account Support Manager, you will be responsible for managing online customer accounts, providing exceptional support, and ensuring customer satisfaction. This is a full-time position at a mid-to-senior level, requiring a minimum of 7 years of relevant experience.

Responsibilities: - Develop and maintain strong relationships with online customers - Provide support and assistance to customers with account-related inquiries and issues - Analyze account data and provide insights and recommendations to improve customer experience - Monitor account performance and implement strategies to increase customer retention and satisfaction - Collaborate with internal teams to address customer needs and resolve any issues promptly - Act as a point of contact for online customers, addressing any concerns or feedback in a timely manner - Drive initiatives to enhance the online customer experience and increase engagement - Oversee the day-to-day operations of online account management activities - Lead a team of account support specialists to ensure high-quality service delivery - Report on key performance metrics and provide regular updates to senior management

Requirements: - 7+ years of experience in online account management or customer support - Proven track record of managing online customer accounts and driving positive outcomes - Strong interpersonal skills with the ability to build rapport and communicate effectively - Resourceful and confident in handling challenging situations and finding solutions - Experience in people management and team leadership, with a focus on coaching and development - Analytical mindset with the ability to interpret data and generate insights - Bachelor's degree in Business, Marketing, or a related field (preferred) - Proficiency in using CRM systems and other online account management tools - Excellent organizational and time management skills

Benefits: - Retirement plan - Company transportation - Parental leave - Recognize and reward based on performance and merit

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.

Deadline to apply: June 22, 2024

Join Hilton and be part of a dynamic team dedicated to providing exceptional online account support to our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.