Online Call Center Associate

Standard Chartered Bank is seeking a dedicated and energetic Online Call Center Associate to join our team in Lagos, NG. This entry-level position offers the opportunity to gain valuable experience in the banking industry and provide exceptional customer service to our clients.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding their banking inquiries and provide prompt and accurate information. 2. Assist customers with online banking services, troubleshoot technical issues, and guide them through account setup and navigation. 3. Maintain a high level of professionalism and excellent communication skills while interacting with customers. 4. Utilize innovative solutions to resolve customer concerns and ensure a positive customer experience. 5. Collaborate with team members to meet and exceed customer service goals and improve overall customer satisfaction. 6. Adhere to all company policies and procedures while handling sensitive customer information.

Requirements: 1. 1 year of experience in customer service or a related field preferred. 2. Energetic and resourceful personality traits with a strong commitment to delivering exceptional service. 3. Excellent interpersonal and people management skills. 4. Ability to think creatively and problem solve in a fast-paced environment. 5. Strong attention to detail and the ability to multitask effectively. 6. Proficiency in using computer systems and online platforms. 7. Flexibility to work in a dynamic and challenging environment.

Benefits: 1. Free accommodation provided for employees. 2. Opportunities for travel and professional development. 3. Travel and spending expenses covered by the company. 4. A supportive working environment that promotes equality and fairness for all employees.

Equal Opportunity Statement: Standard Chartered Bank is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We value diversity and inclusion in our workplace and encourage individuals from all backgrounds to apply.

Deadline to apply: May 8, 2024

If you are a motivated individual with a passion for customer service and looking to start your career in the banking industry, we encourage you to apply for the Online Call Center Associate position at Standard Chartered Bank in Lagos, NG.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.