Online Call Center Specialist

We are currently seeking a dynamic and customer-focused Online Call Center Specialist to join our team at Konga Group in Abuja, Nigeria. This is a full-time entry-level position, ideal for individuals with at least 1 year of experience in a similar role.

Responsibilities: - Handle incoming calls from customers regarding inquiries, issues, and feedback - Provide exceptional customer service through effective communication and problem-solving skills - Process orders, returns, and exchanges accurately and efficiently - Work closely with other team members to ensure customer satisfaction and timely resolution of issues - Keep detailed records of customer interactions and transactions - Assist with online chat support as needed - Meet and exceed performance goals and targets set by management

Requirements: - Independent and reliable mindset - Strong project management and people management skills - Excellent verbal and written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and online communication tools - Experience working in a call center or customer service role is preferred

Benefits: - Paid overtime opportunities - Disability insurance coverage - Retirement plan options

Working Environment: At Konga Group, we strive to cultivate leaders who foster inclusivity and mentorship within our team. We provide a supportive and collaborative work environment where all employees are encouraged to grow and succeed.

Equal Opportunity Statement: Konga Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to Apply: Interested candidates should submit their applications by July 1, 2024. Don't miss out on this exciting opportunity to join our team and make a difference in the world of customer service at Konga Group!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.