Online Chat Support Manager

Job Description:

We are seeking a dynamic and experienced Online Chat Support Manager to join our team at Procter & Gamble Nigeria in Port Harcourt. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of relevant experience in online chat support management.

Responsibilities: - Manage a team of online chat support agents to provide excellent customer service and support - Develop and implement strategies to improve the efficiency and effectiveness of the online chat support platform - Monitor performance metrics and analyze data to make data-driven decisions for continuous improvement - Collaborate with other departments to ensure alignment of goals and objectives - Train and develop team members to enhance their skills and knowledge - Stay up-to-date with industry trends and best practices in online chat support management - Handle escalated customer inquiries and complaints in a professional and timely manner

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in online chat support management - Strong leadership and communication skills - Confidence and energy to lead a team in a fast-paced environment - Innovative mindset to drive continuous improvement in chat support operations - Ability to work well under pressure and meet deadlines - Excellent problem-solving skills and attention to detail

Personality traits: confident, energetic Soft skills: innovation, communication

Benefits: - Paid overtime - Parental leave - Disability insurance

Working environment: At Procter & Gamble Nigeria, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of professionals in a supportive and inclusive environment.

Deadline to apply: 2024-07-01

Equal opportunity statement: Procter & Gamble Nigeria is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.