Online Client Relations Specialist

Wema Bank is looking for a dynamic individual to join our team as an Online Client Relations Specialist in Lagos, NG. As an Entry Level position with 1 year of experience, the ideal candidate will be confident, passionate, demonstrate strong time management skills, and possess adaptability in a fast-paced environment.

Responsibilities: - Act as the first point of contact for online clients, addressing inquiries, resolving issues, and providing exceptional customer service - Manage online client accounts, ensuring accuracy and compliance with banking regulations - Collaborate with internal teams to improve online client experiences and implement new features - Monitor online client feedback and implement strategies to enhance satisfaction and retention - Analyze data and generate reports to track online client trends and preferences - Stay up-to-date on industry trends and incorporate best practices into online client relations strategies

Requirements: - Bachelor's degree in Business, Marketing, or related field - Excellent written and verbal communication skills - Proficiency in Microsoft Office and online communication platforms - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Knowledge of online banking platforms and technologies

Benefits: - Gym membership - Parental leave - Training & professional development opportunities

Working Environment: Join a company that pioneers change and sets industry benchmarks. Be part of a team that values innovation, collaboration, and continuous improvement.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Wema Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.