Online Client Service Manager

Job Description:

Interswitch Group is seeking a dynamic and experienced Online Client Service Manager to join our team in Abuja, NG. As the Online Client Service Manager, you will be responsible for managing the company's online client relations and ensuring the highest level of customer satisfaction.

Responsibilities: - Develop and maintain strong relationships with online clients - Provide excellent customer service and support to clients through various online channels - Identify opportunities for growth and upselling to existing clients - Collaborate with the sales and marketing team to develop strategies to attract new clients - Monitor client feedback and address any issues or concerns in a timely manner - Track and analyze key performance metrics to assess client satisfaction and make data-driven decisions - Stay up-to-date on industry trends and best practices in online client service management

Requirements: - Bachelor's degree in Business Administration or a related field - 6+ years of experience in online client service management - Proven track record of building and maintaining client relationships - Strong communication and interpersonal skills - Resilient and driven personality traits - Excellent time management and problem-solving skills - Ability to work independently and as part of a team

Benefits: - Company transportation - Free accommodation - Dental insurance

Working Environment: At Interswitch Group, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a collaborative and supportive work environment where employees can thrive and reach their full potential.

Equal Opportunity Statement: Interswitch Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.