Online Client Service Manager

Job Description: Unilever Nigeria is seeking an experienced Online Client Service Manager to join our team in Port Harcourt, NG. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for managing online client interactions and ensuring high levels of customer satisfaction.

Responsibilities: - Develop and implement strategies to enhance the online client experience - Manage client relationships through various online platforms - Respond to client queries and concerns in a timely and professional manner - Monitor online client feedback and reviews to identify trends and areas for improvement - Collaborate with cross-functional teams to address client needs and enhance the online client service experience - Analyze client data and metrics to drive business decisions and improve client retention - Train and mentor junior client service staff - Stay updated on industry trends and best practices to continuously improve online client service

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience as an Online Client Service Manager or similar role - Strong communication and interpersonal skills - Excellent analytical and problem-solving abilities - Ability to work independently and with a team - Dedication to providing exceptional client service - Persuasion skills to influence client behavior and drive positive outcomes

Personality Traits: - Independent: Ability to take initiative and work autonomously - Dedicated: Committed to achieving outstanding results and customer satisfaction

Soft Skills: - Analysis: Ability to interpret data and make informed decisions - Persuasion: Ability to influence others and drive positive outcomes

Benefits: - Retirement plan - Relocation allowance - Paid overtime

Working Environment: At Unilever Nigeria, we believe in building strong connections and treating our colleagues like an extended family. You will have the opportunity to work in a collaborative and supportive environment where your contributions are valued and recognized.

Equal Opportunity Statement: Unilever Nigeria is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, religion, or sexual orientation.

Deadline to Apply: July 1, 2024

If you meet the qualifications and are interested in this exciting opportunity, we encourage you to apply and join our team at Unilever Nigeria as our Online Client Service Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.