Online Client Support Manager

As the Online Client Support Manager at Eko Electricity Distribution in Lagos, NG, you will be responsible for managing and overseeing the online customer support system to ensure exceptional service delivery to our clients. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage and lead a team of online customer support representatives to ensure efficient and effective service delivery - Develop and implement strategies to improve customer satisfaction and loyalty - Monitor and analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to address customer issues and ensure a seamless online experience - Provide training and guidance to the online client support team to enhance their skills and performance - Stay up-to-date with industry trends and best practices in online customer support management

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in managing online client support operations - Excellent communication and interpersonal skills - Strong leadership abilities and a confident, independent personality - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong soft skills such as cooperation and strategic planning - Equal opportunity employer

Benefits: - Medical coverage for you and your family - Training and professional development opportunities to enhance your skills - Travel opportunities to attend conferences and workshops

Working Environment: At Eko Electricity Distribution, we are dedicated to understanding and exceeding customer expectations. We strive to create a supportive and collaborative work environment where employees can grow and succeed.

Deadline to Apply: May 13, 2024

Join our team as the Online Client Support Manager and take your career to the next level with Eko Electricity Distribution!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.