Online Customer Care Representative

Job Description:

Fidelity Bank is seeking a motivated and reliable Online Customer Care Representative to join our team in Abuja, Nigeria. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to start their career in customer care.

Responsibilities: - Respond to customer inquiries via online chat, email, and phone in a timely and professional manner - Assist customers with account inquiries, transactions, and issue resolution - Provide information about products and services offered by Fidelity Bank - Process customer requests for account changes or updates - Troubleshoot technical issues related to online banking platforms - Collaborate with other departments to ensure customer satisfaction and problem resolution - Maintain accurate records of customer interactions and transactions

Requirements: - High school diploma or equivalent - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using computer software and online platforms - Demonstrated ability to work effectively in a team setting - Analytical and planning skills - Bilingual in English and a local language is a plus

Personality Traits: - Motivated to provide exceptional customer service - Reliable and punctual - Ability to work independently and as part of a team

Benefits: - Retirement plan - Vision insurance - Paid overtime opportunities

Working Environment: At Fidelity Bank, we empower our employees to take ownership of their work and make impactful decisions. We provide a supportive and collaborative environment where individuals can grow and succeed in their careers.

Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

Deadline to apply: May 8, 2024

Join Fidelity Bank and start your career in customer care today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.