Online Customer Care Representative

Job Description:

Airtel Nigeria is seeking a dedicated and motivated Online Customer Care Representative to join our team in Lagos. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service, preferably in an online environment. The successful candidate will be responsible for providing top-notch customer service to our online customers through various communication channels such as chat, email, and social media.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Resolve customer complaints and issues in a calm and efficient manner - Work closely with other departments to ensure customer satisfaction - Maintain accurate customer records and documentation - Stay up to date with product knowledge and company policies - Identify and escalate priority issues to management - Assist in developing and implementing customer service procedures and policies - Monitor online reviews and respond accordingly - Meet and exceed customer service metrics and targets - Continuously improve customer care processes and procedures

Requirements: - Bachelor's degree in any related field - At least 4 years of experience in customer service, preferably in an online environment - Excellent communication skills - Strong problem-solving abilities - Ability to work under pressure and meet deadlines - Resourceful and passionate about delivering exceptional customer service - Critical thinking and people management skills - Proficient in Microsoft Office Suite - Experience with CRM software is a plus

Benefits: - Vision insurance - Company transportation - Profit sharing - Continuous learning and growth opportunities to stay ahead in a rapidly changing world

Equal Opportunity Statement: Airtel Nigeria is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, age, religion, or disability.

Deadline to apply: 2024-05-13

Join our dynamic team at Airtel Nigeria and make a difference in the online customer care industry! Apply now to be a part of our passionate and customer-focused team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.