Online Customer Service Representative

Job Description:

We are seeking a reliable and dedicated Online Customer Service Representative to join our team at Fidelity Bank in Abuja, NG. As a full-time Associate Level employee with at least 2 years of experience, you will be responsible for providing top-notch customer support to our online banking clients.

Responsibilities: - Respond to customer inquiries and provide assistance via online chat, email, and phone calls - Resolve customer issues and complaints in a timely and professional manner - Process customer transactions and account changes accurately - Educate customers on our online banking services and assist with troubleshooting technical issues - Collaborate with other team members to ensure excellent customer service delivery - Maintain customer records and documentation accurately - Stay up-to-date on our products and services to provide accurate information to customers

Requirements: - 2 years of customer service experience in a similar role - Reliable and dedicated work ethic - Strong communication and interpersonal skills - Excellent problem-solving and critical thinking abilities - Ability to work well under pressure and meet deadlines - Leadership skills to effectively lead and motivate team members

Benefits: - Retirement plan - Paid sick leave - Life insurance

Working Environment: At Fidelity Bank, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and continuous learning to provide the best customer service experience possible. Join us in creating a positive and supportive work environment where everyone can succeed.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law. We value diversity and inclusion in our workplace and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.