Online Customer Service Specialist

Job Description:

We are looking for a highly motivated and energetic Online Customer Service Specialist to join our team at Ikeja Electric in Ibadan, Nigeria. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service, preferably in an online setting.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner via online platforms such as email, chat, and social media - Assist customers with account inquiries, billing questions, service requests, and technical support - Provide accurate information about products and services to customers - Process orders, returns, and exchanges - Collaborate with other departments to resolve complex customer issues - Keep detailed records of customer interactions and transactions - Identify opportunities to improve the customer experience and provide feedback to management

Requirements: - Bachelor's degree in Business Administration, Communication, or related field - Strong communication skills, both written and verbal - Energetic and dedicated personality traits - Leadership skills and ability to make decisions independently - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in MS Office Suite and online platforms - Experience with CRM software is a plus

Benefits: - Visa sponsorship for qualified candidates - Vision insurance - Profit sharing opportunities

Working Environment: Our working environment is focused on exceeding customer expectations and delivering delight. We value teamwork, open communication, and a strong customer-centric approach.

Deadline to Apply: Interested candidates should apply by May 8, 2024.

Equal Opportunity Statement: Ikeja Electric is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.