Online Customer Success Specialist

As an Online Customer Success Specialist at Union Bank of Nigeria in Port Harcourt, your primary responsibility will be to ensure a positive and seamless online banking experience for our customers. You will work closely with customers to address their concerns, provide support, and offer solutions to any issues they may encounter.

Responsibilities: - Interact with customers via online chat, email, and phone to provide support and assistance with online banking services - Troubleshoot technical issues related to online banking platforms - Educate customers on how to use online banking tools effectively - Collaborate with internal teams to escalate and resolve any complex customer issues - Analyze customer feedback and suggest improvements to enhance the online banking experience - Stay up-to-date on industry trends and best practices to ensure top-notch customer service

Requirements: - Minimum of 2 years of experience in a similar role - Strong problem-solving and decision-making skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and meet deadlines - Dedication and a strong work ethic - Visa sponsorship and life insurance benefits are provided - Company transportation is available for commuting to and from work - Equal opportunity employer

At Union Bank of Nigeria, we strive to create a supportive and inclusive working environment that encourages ongoing learning and development for personal and professional growth. If you are a dedicated and hardworking individual with a passion for customer service, we invite you to apply for this Associate Level Online Customer Success Specialist position by the deadline of July 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.