Online Customer Support Manager

Job Description:

Fidelity Bank is seeking a dynamic and experienced Online Customer Support Manager to join our team in Lagos, Nigeria. As the Online Customer Support Manager, you will be responsible for leading our online customer support team and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage a team of online customer support representatives to deliver exceptional service to our customers - Develop and implement strategies to improve the online customer support experience - Monitor customer feedback and respond to inquiries in a timely and professional manner - Analyze data and trends to identify areas for improvement in the online customer support process - Collaborate with other departments to resolve customer issues and improve overall customer satisfaction - Stay updated on industry trends and best practices in online customer support

Requirements: - Bachelor's degree in a related field - Minimum of 6 years of experience in customer support or a related field - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication skills, both written and verbal - Passionate and driven individual who is committed to delivering exceptional customer service - Strong decision-making skills and emotional intelligence - Experience with online customer support tools and software - Ability to work in a fast-paced environment and handle multiple priorities simultaneously

Benefits: - Visa sponsorship for international applicants - Relocation allowance for candidates moving to Lagos - Dental insurance for all employees - Opportunity to work in a dynamic and innovative environment that encourages calculated risk-taking

Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 13, 2024

If you meet the requirements and are passionate about delivering exceptional online customer support, we encourage you to apply for the Online Customer Support Manager position at Fidelity Bank in Lagos, Nigeria. Join our team and help us continue to provide the best customer service in the industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.