Online Customer Support Manager

Job Description:

PwC Nigeria is seeking a dynamic and experienced Online Customer Support Manager to join our team in Ibadan. As a Mid-to-Senior Level professional with at least 7 years of experience in customer support, you will be responsible for managing our online customer support operations to ensure seamless and efficient service delivery to our clients.

Responsibilities: - Manage a team of online customer support representatives to effectively respond to customer inquiries and issues via various online platforms - Develop and implement strategies to enhance the overall customer support experience - Monitor and analyze customer feedback and metrics to identify areas for improvement - Collaborate with internal teams to address customer concerns and provide timely resolutions - Stay up-to-date with industry trends and best practices in online customer support - Train and onboard new team members to ensure consistent service quality - Maintain a positive and professional attitude in all customer interactions - Handle escalated customer issues and complaints in a timely and efficient manner

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven track record of at least 7 years in online customer support management - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to work independently and proactively address customer needs - Energetic and self-motivated with a passion for customer service - Strong persuasion skills to influence customer satisfaction and retention - Proficiency in customer relationship management software and online communication tools - Knowledge of web analytics and customer support metrics - Experience in e-commerce or digital marketing is a plus

Personality Traits: Independent, Energetic Soft Skills: Communication, Persuasion

Benefits: - Free food - Visa sponsorship - Company equipment - Support employees in their personal and professional development

Equal Opportunity Statement: PwC Nigeria is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: July 1, 2024

Join us at PwC Nigeria and be part of a supportive and inclusive working environment where your skills and expertise will be valued and recognized. Apply now to make a meaningful impact on our customer support operations!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.