Support Manager

Job Description:

Paystack is seeking a Support Manager to join our team in Ibadan, NG. As a Support Manager, you will be responsible for overseeing and managing the daily operations of the customer support team. This role requires a highly motivated individual who is independent, driven, and possesses exceptional organizational and leadership skills.

Responsibilities: - Develop and implement strategies to improve customer support processes and efficiency - Supervise and mentor a team of support agents to ensure high levels of customer satisfaction - Analyze support metrics and develop action plans to address any performance issues - Collaborate with other departments to identify trends and opportunities for improvement - Handle escalated customer issues and provide timely resolution - Conduct regular training sessions to enhance the skills of the support team - Monitor and evaluate customer feedback to identify areas for improvement - Develop and implement policies and procedures to ensure consistent support delivery

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in customer support or a similar role - Proven track record of successfully managing a support team - Strong communication and interpersonal skills - Ability to think strategically and make sound decisions - Proficiency in Microsoft Office and customer support software - Experience in strategic planning and cooperation - Ability to work in a fast-paced environment and meet tight deadlines - Knowledge of the payment industry is a plus

Benefits: - Profit sharing - Vision insurance - Retirement plan

Working Environment: At Paystack, we believe in cultivating a sense of ownership and responsibility at every level. Our team members are encouraged to take initiative, collaborate with others, and continuously strive for excellence in everything they do.

Equal Opportunity Statement: Paystack is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: 2024-06-27

If you are a dynamic and experienced Support Manager looking to join a forward-thinking company, we would love to hear from you. Apply now to be part of our team at Paystack!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.