Support Manager

Job Description:

We are looking for a Support Manager to join our team at Nestlé in Port Harcourt, NG. As a Support Manager, you will be responsible for overseeing the daily operations of the support team, ensuring that all tasks are completed efficiently and accurately. You will also be responsible for providing guidance and support to team members, identifying areas for improvement, and implementing strategies to enhance productivity and customer satisfaction.

Responsibilities: - Manage and oversee the day-to-day operations of the support team - Provide guidance and support to team members - Monitor team performance and identify areas for improvement - Develop and implement strategies to enhance productivity and customer satisfaction - Collaborate with other departments to ensure seamless operations - Handle escalated customer inquiries and resolve issues in a timely manner - Develop and maintain support policies and procedures - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices

Requirements: - 5 years of experience in a similar role - Strong leadership and management skills - Excellent communication and interpersonal abilities - Adaptable and driven personality traits - Proficient in time management and teamwork - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Profit sharing - Life insurance - Medical coverage

Working Environment: At Nestlé, we empower our employees to take ownership and make impactful decisions. We believe in creating a collaborative and supportive work environment where employees can thrive and grow.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Nestlé is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.