Support Representative

Job Description:

The Support Representative position at Hilton's Port Harcourt location is an entry-level, full-time role with no prior experience required. As a Support Representative, you will be responsible for providing exceptional customer service and support to guests and colleagues.

Responsibilities: 1. Handle incoming calls, emails, and in-person inquiries from guests and team members. 2. Assist guests with check-in/check-out procedures, reservations, and any other inquiries or requests. 3. Resolve guest complaints and issues in a timely and professional manner. 4. Coordinate with other departments to fulfill guest requests and ensure a seamless experience. 5. Provide information about hotel amenities, local attractions, and services to guests. 6. Maintain cleanliness and organization of the front desk area. 7. Assist with administrative tasks such as data entry, filing, and document preparation. 8. Collaborate with team members to ensure a positive work environment.

Requirements: 1. Confident and reliable personality traits. 2. Strong communication and interpersonal skills. 3. Ability to think critically and make decisions under pressure. 4. Excellent customer service skills. 5. Proficiency in MS Office and other relevant software. 6. High school diploma or equivalent.

Benefits: 1. Visa sponsorship for international applicants. 2. Relocation allowance for candidates moving to Port Harcourt. 3. Employee discounts on hotel stays, dining, and other services.

Working Environment: At Hilton, we promote equality and fairness for all employees. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.