Support Representative - Work from home

Paylater, a leading financial technology company based in Port Harcourt, Nigeria, is seeking a passionate and independent Support Representative to join our team. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

As a Support Representative at Paylater, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. Your primary duties will include addressing customer inquiries, resolving issues, and providing support on our products and services. Additionally, you will be expected to demonstrate leadership skills in guiding customers through complex problems and conducting thorough analysis to identify trends and solutions.

The ideal candidate for this role will possess excellent communication skills, a strong attention to detail, and the ability to work independently. In addition to the required experience, the successful candidate will exhibit a passion for customer service and possess a natural inclination towards empathy and understanding in all interactions.

Personality traits such as passion and independence, as well as soft skills like leadership and analysis, are essential for success in this role. Paylater values diversity and inclusivity, and we strive to create a working environment that prioritizes understanding and empathy in all interactions.

In return for your hard work and dedication, Paylater offers a competitive benefits package that includes visa sponsorship, dental insurance, and profit sharing opportunities. We are committed to providing a supportive and inclusive work environment where employees can thrive and grow in their careers.

If you are interested in joining our team as a Support Representative, please submit your application by the deadline of May 13, 2024. We are an equal opportunity employer and welcome applicants from all backgrounds.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: Paylater is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.