Support Specialist

Job Description:

Tropical General Investments is seeking a dedicated and enthusiastic Support Specialist to join our team in Lagos, NG. As a Support Specialist, you will play a crucial role in providing assistance and support to our customers, clients, and internal teams. This entry-level position offers an exciting opportunity to kickstart your career in a fast-paced and dynamic industry.

Responsibilities: - Provide timely and effective support to customers via phone, email, and chat - Troubleshoot technical issues and escalate complex problems to the appropriate teams - Maintain accurate records of customer interactions and resolutions - Collaborate with cross-functional teams to improve processes and enhance customer satisfaction - Assist in testing new software and products before they are launched to the public - Stay up-to-date on industry trends and best practices to provide informed support to customers

Requirements: - Personality traits: Hardworking, resilient - Soft skills: Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Strong attention to detail and organizational skills - Ability to work independently and as part of a team - No prior experience required, but willingness to learn and grow in the role - Bachelor's degree in a related field preferred

Benefits: - Profit sharing opportunities - Visa sponsorship for eligible candidates - Free accommodation for employees relocating to Lagos

Working Environment: At Tropical General Investments, we strive to create a working environment that encourages creativity, innovation, and collaboration. As a Support Specialist, you will have the opportunity to unleash your creativity and contribute to exciting projects that impact our business and customers.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Tropical General Investments is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.