Web Chat Manager - Work from home

Job Description:

Ikeja Electric is seeking a highly experienced Web Chat Manager to join our team on a full-time basis, working remotely from Lagos, Nigeria. As a Mid-to-Senior level professional with at least 8 years of experience in a similar role, you will be responsible for managing the web chat customer service team and ensuring a seamless and efficient online customer support experience.

Responsibilities: - Lead and manage a team of web chat agents to ensure timely and accurate responses to customer inquiries and issues - Develop and implement strategies to improve response times, customer satisfaction, and overall efficiency of the web chat platform - Monitor and analyze performance metrics to identify areas for improvement and implement process enhancements - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Provide leadership and guidance to the web chat team, fostering a positive and collaborative work environment - Stay up-to-date on industry trends and best practices in online customer service to continuously improve the quality of service provided - Handle escalated customer issues and ensure resolution in a timely manner

Requirements: - 8+ years of experience in a customer service or web chat management role - Energetic and hardworking personality traits - Strong leadership and people management skills - Excellent communication and interpersonal skills - Proven track record of delivering high-quality customer service in a fast-paced environment - Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits: - Paid overtime - Vision insurance - Visa sponsorship

Equal Opportunity Statement: Ikeja Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 1, 2024

Join Ikeja Electric and be a part of a dynamic team that is committed to providing exceptional customer service and driving innovation in the energy sector. Apply now and take your career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.